Database failover

Incident Report for Divio Status Page

Resolved

This incident has been resolved.

Posted Apr 28, 2021 - 23:26 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 28, 2021 - 19:22 UTC

Update

We are continuing to investigate the delays in automatic service recovery.

Posted Apr 28, 2021 - 11:23 UTC

Identified

Affected applications can simply be redeployed from the control panel. Please reach out to our support if you required further guidance.

Posted Apr 28, 2021 - 11:22 UTC

Investigating

This morning at around 3am UTC, a database failover caused applications on the EU region to briefly be disconnected from their database.

While under normal conditions the platform would automatically heal applications encountering hard failures because of disconnections, we are investigating reports of applications not responding unless redeployed.

Posted Apr 28, 2021 - 03:00 UTC

This incident affected: Customer Sites (EU AWS) (Hosting).