Redis provider outage

Incident Report for Divio Status Page

Resolved

This incident has been resolved.

Posted Mar 14, 2020 - 08:45 UTC

Monitoring

All properties are now working correctly again.

We are planning a maintenance to clean up the additional resources later tonight. An update will be provided.

Posted Mar 13, 2020 - 21:47 UTC

Update

While the upstream incident was resolved, the added load from the cache misses is saturating the database cluster. We are working to add resources and restore service.

Posted Mar 13, 2020 - 21:17 UTC

Identified

Redislabs, our upstream provider of Redis service, is experiencing an outage: https://status.redislabs.com/incidents/h1gmlvw0g7v0

Websites using it may become unavailable.

Posted Mar 13, 2020 - 20:55 UTC

This incident affected: Customer Sites (EU AWS) (Hosting) and Customer Sites (US AWS) (Hosting).