Intermittent DNS outage

Incident Report for Divio Status Page

Resolved

Our upstream DNS provider has identified the source of the incident and traffic is stabilizing across all regions.

Posted Nov 01, 2020 - 22:54 UTC

Monitoring

Our upstream provider is still investigating the outage, but we're seeing a progressive normalization of the situation.

Posted Nov 01, 2020 - 20:13 UTC

Identified

We have identified the issue with an upstream DNS provider, which acknowledged the issue. More information will be made available at https://dnsimple.statuspage.io/incidents/ysh4mk0s1j8h

Posted Nov 01, 2020 - 19:16 UTC

Investigating

We are currently investigating an high failure rate for DNS resolution of aldryn.io subdomains, causing localized reachability issues across applications hosted on Divio Cloud.

Posted Nov 01, 2020 - 18:25 UTC

This incident affected: Customer Sites (EU AWS) (Hosting), Customer Sites (US AWS) (Hosting), Customer Sites (CH) (Hosting), Customer Sites (UK AWS) (Hosting), and Divio Control Panel (control.divio.com).